J. Joyce & Associates


Only in recent years have professional services like attorneys and accountants recognized the power in positioning, branding and marketing. The law office of J. Joyce & Associates, which specializes in insurance litigation, was recently incorporated, following a long association with a large downtown Salt Lake firm. The mark we designed takes advantage of the paired letters and suggests the professionalism of a monogram. We've applied the logo to stationery and business cards that reflect the shape of the letter "J" with a single rounded corner on the bottom right edge.


YESCO gets awards


Young Electric Sign Company recognizes employees with awards for service and educational accomplishments. Unlike others, instead of printing up a template on their computer printer, YESCO invests in custom solutions with production techniques that can't be duplicated on the desktop. We designed a modular-based certificate, printed, embossed and foil stamped on metallic paper which they can customize with names and dates. The result is a more appropriate acknowledgement for deserved recognition.



The neighborhood is going more upscale. Just about a block east, the Danish retailer of high-end audio and video products, Bang & Olufsen has opened their first Utah store. With the Apple store at the Gateway, and the groundbreaking for an Ikea store in Draper, the city seems to be coming of age — at least for design-oriented retailers. / The panoramic photography of John McCarthy is showing at the modern8 Gallery through September 12. / Our office, down the street from Gateway, has room available for shared office space with all the equipment, connections and conveniences in place. You can view photos of the office online. Please email or call 801-355-9541 to make an appointment to take a look around.



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Quality
Design

When I ask a new client what makes them unique, what distinguishes them in the marketplace, or what their company is known for, the most common answer is, "We provide quality products and services." Many companies claim quality as a differentiator. Particularly when you likewise claim that you offer a higher quality product at a comparable price. The assumption goes that if all other things are equal (including price) you'll build the brand by building a better quality product. Unfortunately, that probably won't happen.

Quality is good and good quality matters, but brands are not built by quality alone. As branding guru, Al Reis says, "Quality, or rather the perception of quality resides in the mind of the buyer. If you want to build a powerful brand, you have to build a powerful perception of quality in the mind. As it happens, the best way to build a quality perception in the mind is by following the laws of branding."

To prove the power of perception, look no further than the disastrous flop of the introduction of New Coke in 1985. The Coca-Cola Company introduced a new sweeter version of Coke because it was strongly preferred to the original formula in blind taste tests:

New Coke — 55%
Original Coca-Cola — 19%
No Difference — 29%

However, when consumers could see the brand names of what they tasted, the original formula was strongly preferred to New Coke:

New Coke — 13%
Original Coca-Cola — 59%
No Difference — 28%

Apparently taste is in the brand name, not in the bottle. Instinctively we think we can distinguish preferences or tell a high-quality product from a low-quality one, but in reality, our minds are not so rational. We tend to make our buying decisions more on symbolic cues than features, benefits or price. Which is why managing the perception of your brand in the mind of your customer is so important. The Perception Branding™ process, introduced by modern8 in 2002, brings together strategic and creative processes to help you accomplish this very thing.

— Randall Smith


ABC From Here to Trinidad
Peak Alarm

We've worked with Peak Alarm since the early 90's, creating vehicle identification, logos and promotional literature for the Utah and Idaho security company. Now a leader in risk prevention in the West, the latest brochure describes fire, burglary and guard services, with a custom pocket for presentation of proposals. We designed, wrote, and directed the photography and printing of the brochure, completed just this month.


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